Frequently Asked Questions:
While we prefer JPEG files with baseline-standard compression, we also support flattened TIFF files saved with no compression. JPEG files will upload much faster for you.
We recommend a minimum of 3,000 pixels on the longest edge of your file for most of our products. The rule of thumb is 300 pixels per inch however; we do not need files over 9,000 pixels. All files should be saved at a resolution of 300 dpi.
AS-IS, where we print an order exactly as we receive it (we recognize your color tags and carry them throughout the printing process). Most photographers that choose our AS IS workflow choice are experienced in Photoshop and use hardware calibrated monitors with a color managed workflow. If you would like to have your orders printed AS-IS, you should ensure that your monitor is calibrated. Monitor calibration is crucial to color management but is also the first step. Call our Customer Service staff and we will be happy to assist you with your monitor calibration and help you bring your monitor settings in line with our printer profiles in this free service. If you do not calibrate your monitor to our printing profiles, we recommend the Color Correction Service.
Color Correction Service is an order option at an additional $1.00 per file, per order. This service performed by our experienced staff allows us to individually check color, density, and saturation of each image. Color Correction does not include retouching of your image. You can choose the color correction option for your order on the Review Order page in ROES or upon checkout in Xpress. We do not save color corrections over 30 days.
Color Correction Service will add one day to the published turnaround times.
If you would like a product faster than our published schedule, we will work with you to accommodate your deadline with a combination of in-house rush for production and expedited shipping if necessary. By contacting Customer Service with your deadline, we will determine what additional fees – if any – are necessary.
Please note that not all products can be rushed and many times sale items are not eligible for rush. Rush fees for in-house production can vary by product, turnaround time requested, and current in-house volume and can add up to 200% of the original price to the order.
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In addition, you can add text to some print products that can be found in our folio and bordered prints in the ROES catalog. Please look under “Design Templates” for products with text options.
We do offer copyright/backprinting on photographic prints smaller than 12×18. You can choose this option in ROES on the Review Order page. Please note that the length can only accommodate up to 32 characters.